Finova ("we", "us", "our") wants you to be happy with your subscription. This Refund Policy explains when and how you can request a refund.
30-day money-back guarantee
We offer a 30-day money-back guarantee on all paid Finova subscriptions (Personal and Business, monthly or yearly). If you are not satisfied with your subscription, you can request a full refund within 30 days of your order date and we will refund the amount you paid for that billing period.
How to request a refund
Refunds are processed by our online reseller and Merchant of Record, Paddle.com. To request a refund:
- Visit paddle.net and enter the email address you used to subscribe. Paddle will send you a secure link to view your invoices and request a refund.
- Or contact us at support@fin-ova.tech and we will help you raise the request with Paddle.
After the 30-day window
After the 30-day window, refunds are considered on a case-by-case basis (for example, if the Service was unavailable for an extended period, or if a subscription renewed unexpectedly and was not used). Please contact us and we will do our best to resolve the situation fairly.
Cancelling your subscription
You can cancel your subscription at any time from your Finova account or from the Paddle portal at paddle.net. Cancelling stops future renewals; you keep access to the paid features until the end of the billing period you already paid for.
Trials
Finova offers a 7-day free trial on the Personal plan for new users. Trials are limited to one per customer. You will not be charged during the trial, so no refund is needed if you cancel before the trial ends.
Chargebacks
Before initiating a chargeback with your bank or card provider, please contact us at support@fin-ova.tech or request a refund via Paddle. We can almost always resolve issues faster and more fully than a chargeback.
Contact
Refund questions: support@fin-ova.tech. Billing and invoice questions are handled by Paddle at paddle.net.